Overview
What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
Case-Management Redefined
TrustRadius Insights
The power of Pega is build for change
Pega Platform: Good to have
Pega will reduced time to develop new apps
Good RPA tool
Pega Platform is OK
Pega for Field Workforce Management in Google Network Operations
Great Robust Platform to Implement 1-on-1 Marketing
Pega Platform - The BPM market leader
Pega Robotics as a RPA tool
Pega - A King in Case management
Bot can take your boring work and you can work on more productive work
Pega Platform
Awesome Platform
Awards
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Popular Features
- Business rules engine (64)9.090%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
- Process designer (64)8.181%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Standard Edition
$90
Enterprise Edition
Custom Quote
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
Pega Crisis Loan Concessions - Overview
Pega Small Business Loan Forgiveness - Overview
Pega Crisis Customer Request Triage - Overview
Pega Crisis Small Business Lending - Overview
Pega Email Bot
Features
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 9Dashboards(61) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 8.6Standard reports(61) Ratings
The software offers pre-built reports with metrics standard to the category.
- 8.6Custom reports(60) Ratings
Users can create custom reports.
Process Engine
Designing and building process models
- 8.1Process designer(64) Ratings
Web-based tool for creating and customizing web process models
- 6.2Process simulation(56) Ratings
Evaluating model performance with real data, and optimizing
- 9Business rules engine(64) Ratings
Business rules engine allows non developers to change business logic in a model
- 9SOA support(50) Ratings
Support for reusable services to be built into process design
- 9.4Process player(47) Ratings
Step-by-step analysis of model to validate business rules
- 5.4Support for modeling languages(6) Ratings
Support for modeling languages like BPML, BPEL, and BMMN.
- 9.6Form builder(58) Ratings
Integrated form design tool
- 6.2Model execution(55) Ratings
Ability to execute model and build code without programming skills
Collaboration
Collaboration tools allowing BPM experts to collaborate on model design
- 8.9Social collaboration tools(50) Ratings
Social tools for discussion threads, wikis, enabling decision making
Content Management Capabilties
Lightweight tool for managing content
- 4.4Content management(9) Ratings
Content management tool for storing and managing versioning of electronic documents, images, etc.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global Support |
Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(205)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(1-25 of 60)- Makes it easy to categorize information
- Clear audit trail and page history
- Ability to create templates which speeds up content creation
- The search function sometimes provides irrelevant results
- The content editor sometimes is finicky to work with especially when there is a lot of charts, and expands.
- Would love to see some writing software embedded. Like an AI tool that helps users with writing and can make suggestions.
Case-Management Redefined
- Back-end interface is easy to design and customize
- Front-end user experience has been impactful compared to our previous solution
- Integration with other systems (Workday) allows for customized content and case management capabilities
- Better consultative services when implementing the Pega team
- Could use a standard "pre-fab" platform to build upon instead of building the system from the ground up for every client
- More robust case management capabilities around workflows
The power of Pega is build for change
- Background processing
- Casetype management
- Reporting
- Work delegation
- API invocation
- Specialization
- Debugging of Java code if we write for custom requirement
Pega Platform: Good to have
- Building environment tool itself so i can build large application less than a month.
- Powerful and easy to peruse your career, if you don't have a computer science background.
- Easy to maintain and quick update on version and patches.
- its provides a less code if you have trouble writing code.
- Sometime facing challenges post updating of patches.
- Improvement needed in reporting capabilities.
- complex solution both users and some part handled by the IT team.
- It's very hard to find resources in pega.
CRM and automated tool.
Data modeling
Good RPA tool
- It has an excellent process automation platform.
- The reporting feature is very good.
- It has connectors and translators to connect with other applications fairly easily
- The setup process is bit complex and requires training.
- Does not have good data scrapping abilities
Pega Platform is OK
- Knowledge Articles
- Task Oriented
- Slow
- Training
Pega for Field Workforce Management in Google Network Operations
- Pega platform allows us to build a totally customizable UI
- Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
- Pega has proven relatively simple to intergrate other tools with because of its open API
- I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time.
- Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.
Great Robust Platform to Implement 1-on-1 Marketing
- Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
- Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
- Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.
- Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
- Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
- Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.
Pega Platform - The BPM market leader
- Case management feature
- Browser-based applications. You don't need any software installation on the machine to access Pega
- Background processing of the process flows
- Well defined intuitive out of the box UI available which needs less customization
- Supports both front end and backend applications
- None
Pega Robotics as a RPA tool
- Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
- "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
- Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.
- Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
- Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
- It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.
Pega - A King in Case management
- Case Management
- Easily configurable User Interface
- Invoking Service APIs
- SR's Hotfixes
- Data management
- Designer studio latencies
- It is good working on Pega robotics. It makes work easier and simple. It is easy to automate work using Pega robotics' automation.
- Good support of custom code so you can extend functionality.
- Automation of desktop or web application.
Pega Platform
- It has very good potential to be customized to fit your needs.
- Browser base so it can run on any computer with a browser only. No installation needed.
- Java base but no coding required for the most part except some advanced things that might require some coding.
- Easy to update when a new version becomes available as long you do not have a lot of customization and you try to utilize the out of the box features.
- Pega uses so much new jargon that you need to learn. For example, Harness.
- So many drill-downs: every time you need to create something you end up with 5 tabs to drill-down.
- For example, if you are adding a property with a when rule you keep drilling down to create everything and it can get a little more difficult to keep track of where you are.
- It can be customized to do anything you need and it is difficult and not recommend.
Awesome Platform
- Workflow
- SLA
- Reduced Time to Market
- Integrations like SMS and Push notifications
Forget code, cons and pros on using the Pega platform
- Decisioning. Pega exceeds expectations to provide solutions to complex business requirements and integration.
- Scalability. Pega is designed to support any size of process management and can quickly grow and adapt for future business needs.
- Rapid Change. Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.
- Pega is so big and complex that implementing a rather easy requirement can be overwhelming .
- Pega requires a lot of knowledge to implement any kind of requirement. There are several levels of certifications in order to properly use the tool.
- Some basic programming knowledge is not enough to learn to use Pega. Some features even go against general programming rules.
Pega is a fantastic platform with a lot of upside...
- Great flexibility in creating a UI for Robotic Desktop Automation solutions.
- Web services are able to be used in conjunction with the RPA solutions.
- Process Recording and automatic code generation is a very nice feature as well.
- RPA marketing likes to say that traditional developers are not needed to "code" RPA solutions. This is not true for Pega RPA. A coding background is really needed to work on advanced automations.
- The pricing / licensing model for RPA bots does not compete well with some competitors.
Easy and quick to build complex apps, can sometimes be limiting or frustrating to work in.
- Quick development time. Much of the Pega "rules" are easy to configure and implement.
- Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
- Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
- Not all software is bug-free and Pega is no exception. Notable problems arise when upgrading between versions of already existing apps. Pega does its best to support apps but can be slow to respond.
- Small circle of users. Pega is a niche technology and much of its methods and functions strictly apply to Pega itself. There are not nearly as many resources to refer to compared to some of the bigger name technologies.
- Often restricted to the platform. Many of Pega "rules" are restricted, as there are approved "guardrails" Pega wishes developers to stay within. Clients may want one thing but Pega may not support it and it can be difficult navigating around the limitations Pega itself puts in place for these.
Why Pega Platform
- Pega is a codeless application which helps us spend less time in development and more time focusing on business
- CPM framework: They should improve it by making it more simple
Pega Power
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
- The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
- Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
- Design-once, deploy-anywhere user interface-saves a lot of effort.
- Less coding, adopts changes and quick developments.
- Should focus on improving the search engine on PDN training.
- Very costly tool for small scale companies.
- Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market
Pega platfrom
- Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
- Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
- Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.
- N/A
Pega Platform Review : Pega Experience from the beginning
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.
- Reusability
- Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
- Faster application delivery
- With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
- Pega upgrades
- Pega platform is upddated to adapt and work with latest technologies.
- Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
- Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
- If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
- Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
Developing attractive UIs is difficult in Pega.
Pega platform review
- Workflow and case management
- Integration and services
- Customer Service for healthcare
- Data management
- Reporting
- Workforce intelligence
Pega the Way to go
- Easy to configure and implement out of the box solutions
- The built-in functionality is amazing
- Code sharing and reuse is built into the product
- Inheritance is two-directional allowing for reuse
- Better access to the database for hosted solutions
- Lower cost for smaller applications and businesses
- The upgrade can be easier
- Provide guardrails when code will prevent upgrades
Pega Platform Review
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
- It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
- In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
- It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
- Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
- Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
- Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
1) Operational decision management, predictive analytics, and IoT integration.
2) Its “data pages” capability is a highly flexible data structure that acts as a context broker to enrich process instance data with contextually relevant information from outside the iBPMS.
3) Pegasystems acquired OpenSpan, a desktop interaction discovery and robotic process automation tool, to provide a noninvasive, rapid time to solution for midmarket buyers
- Usage of Pega DCO enables the whole project team to perform their tasks with the same understanding. Business and Development teams are the main beneficiaries.
- Audit trail for each case helps users to track the development happening on the case. All the past cases can be analyzed for specific information by looking at the tasks in the Audit trail of the case
- Ease of development using the drag and drop features. Out of the box, features make development easy and the turnaround time is decreased. Tools like Tracer, SMA etc. helps in development tasks.
- Reporting is not extensive in Pega. Because of this higher management is not able to get the reports which will give them insights into a different area. So Reporting functionality can be improved in Pega.
- Organizations that want to fully use all the features of the Pega 7 platform must follow Pega’s solution development methodology which may not be aligned fully with the organization objectives.
- During upgrades, some of the rules which are deprecated have to be changed to new available rules. This becomes a problem as one has to understand all the functionality and then change a lot of things.
Retail applications may not get enough value for money by using Pega as the processes are not complex. But still, Pega is a game changer for some of the retail companies who are operating in different geographies.